this was the convo i had with customer service cause im sure some of you wanna know in detail how things went down
You are now chatting with 'jasen'
Chat InformationYour Issue ID for this chat is LTK143042587535X
Eric Perez: hi im on a vs2 server port 3258 i sent a 3rd email out yesterday about the constant failure of my server they reset it yet again last night. i just got home from work and it is down again
jasen: I see that our data center just shut the server down. I am looking into as I type. Give me a moment please as I am attempting to contact a service rep.
Eric Perez: you got it
jasen: Still on the line with them. Should have a response soon.
Eric Perez: your efforts are very appreciated
jasen: It looks like the server was attacked again by a denial of service attack. The datacenter placed a null route on the machine to protect it from the attack . They are in the process of lifting the null route. More info to come.
Eric Perez: well as much as i can understand them protecting the servers that doesnt do much for my loss in service is it possible to extend my payment due date till the 30th at least for loss time ?
Eric Perez: or give me till the 30th to pay it without interuption in service
jasen: Would you like me to move you to another server? I can do this now
jasen: I can extend your due date, no problem
Eric Perez: well the due date would be great since im low on cash and dont get paid till the 3oth
Eric Perez: 30th*
jasen: No problem
Eric Perez: as far as moving servers if it means i dont have to deal with server shutdowns that would also be great
jasen: This machine has been attacked several times over the last week. Our current thought is to migrate the clients on this machine to avoid interuption.
Eric Perez: well that would be great then will i lose all info and channels on current server ?
Eric Perez: or would it simply change host name ?
jasen: I cannot transfer the info until I gain access to the server that has been null routed as this is where it is stored.
Eric Perez: ok so does that mean i cant get a new server now or that i cant keep the info ?
Eric Perez: ya know what its no big deal if i have to re create users and channels its not a big deal to avoid crash's
jasen: You can get a new server. The infor is not accessible at the moment.
jasen: Ok. Give me a few moments to create a new server for you.
Eric Perez: i will give you several moments jasen even though its been frustrating your guys customer service has been above average
jasen: I understand. It has been a trying couple days as we have been attacked from Hong Kong three times in the last week. This is the only server affected (VS2)
Eric Perez: *shakes fist toward Hong Kong* RAWR !!
jasen: indeed
jasen: Almost there. A few more moments
Eric Perez: no problemo mi amigo
jasen: New server: **please ask for the info** . Please connect using your normal password. I am connected to the server.
Eric Perez: ok ill try to connect right now
Eric Perez: you said using my normal password right ?
jasen: Ahh, well, your server public password
Eric Perez: oh ok
jasen: ******
Eric Perez: hmmmm i changed that awhile ago ill try that one
*this is where i connected and talked to jasen in voice chat on the new server and he basically repeated what he told me in text and that when he can get access to the old server he will transfer over all info to the new one*
Eric Perez: thnx again jasen happier then a hobo with a ham sandwhich now
jasen: Nice. Have a good one. i will be in touch!
jasen: Enjoy the sandwich
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Calendar
Sun Jun 15, 2014 5:17 am by seyjerm
Subject: NEW SERVER 7/26/10 plz read 
